Logbook Disposal Alert
NTSA Set to Dispose of Unclaimed Logbooks After Five-Month Collection Window Closes
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Key Points
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NTSA offices and Huduma Centres across 47 counties serve as logbook collection points, with centres operating five days a week from 8:00 am to 5:00 pm (Monday to Friday).
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Motorists can pre-check whether their logbook is ready for collection online using NTSA's service status portal before visiting a collection centre.
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NTSA provides multiple official contact channels for enquiries, including the emails info@ntsa.go.ke and complaints@ntsa.go.ke, as well as dedicated phone lines (0709 932 300 and 0709 932 000) and social media support.
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Uncollected logbooks will be disposed of after the deadline under NTSA's records management policy, with a separate policy noting that uncollected documents may not be retained beyond six months.
Kenya's National Transport and Safety Authority has given motor vehicle owners five months to collect their unclaimed physical logbooks — or lose them for good. Tuko reported that NTSA will dispose of any uncollected logbooks after the deadline as part of its shift toward a fully digital vehicle registration system.
The collection is free of charge. But failing to pick up your logbook could block you from accessing key services that require one. Nairobi Leo noted that NTSA has already warned that documents uncollected for over six months may be destroyed.
Where and When to Collect Your Logbook
NTSA has set up collection points at its offices and Huduma Centres across all 47 counties in Kenya. Streamline Feed reported that these centres are open Monday to Friday, from 8:00 am to 5:00 pm. That gives motorists five full working days each week to visit and pick up their documents.
To collect your logbook, you must bring two things: your previous logbook and a valid national ID. NTSA uses these to verify your identity before handing over the document. No payment is required at any stage of the process.
Check If Your Logbook Is Ready Before You Go
NTSA has set up an online portal where motorists can check whether their logbook is ready for collection. Pulse advised owners to use the NTSA service status portal before making a trip to any collection centre. This saves time and avoids unnecessary visits.
Once you confirm your logbook is ready, head to the nearest designated centre with your documents. NTSA stressed that skipping the status check could mean a wasted journey if the logbook is not yet processed.
Why Missing the Deadline Could Cost You
The stakes are higher than just losing a piece of paper. Tuko warned that motor vehicle owners without a current or original logbook may be denied access to services that require one. That includes transfers of ownership, insurance processes, and other official transactions tied to your vehicle.
NTSA's records management policy allows it to dispose of uncollected documents after six months. The authority has made clear this deadline is firm. Once the logbooks are destroyed, there is no indication they will be reissued without going through a new application process.
How to Reach NTSA for Help or Enquiries
NTSA has urged motorists not to show up with questions — use the official channels first. You can email info@ntsa.go.ke for general enquiries or complaints@ntsa.go.ke for complaints. Phone lines are also available at 0709 932 300 and 0709 932 000. Streamline Feed also noted that NTSA offers support through its social media platforms.
The authority's message is straightforward: check your logbook status online, gather your documents, and visit a centre before the five-month window closes. After that, NTSA says the uncollected logbooks will be gone.
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